RETURN & EXCHANGE
Return and Exchange Policy:
- Handmade products cannot be perfect. Defects within a reasonable range, such as a small amount of color mixing, slight scratches, side color strips not completely aligned, raised grouting points, etc., will not affect use and are not quality issues.
- If the goods you received are seriously damaged or have quality problems, please contact our customer service email within 14 days of receiving the goods. We will reply within 3 working days. Customer service email: OLO.onelastorbit@gmail.com
- If you use a third-party forwarding company for shipping, we will not be responsible for damage or delays to the goods.
Return process:
- Please contact customer service to create a return order number before returning the product. Return address will be provided according to your region.
- Please pack the goods in the original carton and send them to the return address. Please choose a mailing method with a trackable number. We cannot track or accept untrackable shipments.
- Upon sending, please send the original order number and return courier number to the customer service email.
- Returns will be refunded within 10 business days of receiving the return.